Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Lusatian is happy to accept returns within 14 days- For North America. 30 days Internationally- from your order date, excluding delivery charges, per the distance selling regulations.

We will guarantee a refund if the item is returned in perfect condition and within the time frames stated above, starting from the date on your delivery note. For any items received after this date, kindly return them to the original delivery address at your own cost.

Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund. 

Intentionally damaged items or items damaged through wear will not consider faulty. 

The cost of returning the item to us is your responsibility unless the item is faulty.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at communication@lusatian.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at communication@bizzindex.com. Please note that returns will need to be sent to the following address: 

879 East Hastings Street

Vancouver, BC

V6A1R8

If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at communication@lusation.com.