Refund policy

Lusatian is happy to accept returns within 14 days- For North America. 30 days Internationally- from your order date, excluding delivery charges, per the distance selling regulations.

We will guarantee a refund if the item is returned in perfect condition and within the time frames stated above, starting from the date on your delivery note. For any items received after this date, kindly return them to the original delivery address at your own cost.

Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund. 

Intentionally damaged items or items damaged through wear will not consider faulty. 

The cost of returning the item to us is your responsibility unless the item is faulty.